Privacy Policy
Last updated: February 2025
GlobalStudents is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website. Our practices are designed to be transparent and aligned with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.
1. Information We Collect
We may collect the following types of information:
- Account and registration data: Name, email address, institution or organisation name, country, field of study, and verification documents when you request an account
- Usage data: Logs of email activity, storage usage, and access patterns to maintain and improve our services
- Communication data: Messages you send to our support team and feedback you provide
- Technical data: IP address, browser type, device information, and cookies when you use our website
2. How We Use Your Information
We use your information to:
- Process account requests and verify eligibility
- Provide, maintain, and improve our email services
- Communicate with you about your account, support requests, and service updates
- Ensure security, prevent misuse, and comply with legal obligations
- Analyse usage patterns to enhance our platform (in anonymised or aggregated form where possible)
3. Legal Basis for Processing (GDPR)
Where GDPR applies, we process your data based on:
- Contract: Processing necessary to provide our email services
- Legitimate interests: Improving services, security, and platform integrity
- Consent: Where you have given explicit consent for specific purposes
- Legal obligation: Where required by law
4. Data Sharing and Disclosure
We do not sell your personal data. We may share information with:
- Service providers: Cloud infrastructure and email delivery partners who assist in operating our services, under strict data processing agreements
- Legal and regulatory bodies: When required by law or to protect our rights and users
5. Data Retention
We retain your data only for as long as necessary to provide our services and fulfil the purposes described in this policy. When you close your account, we will delete or anonymise your data in accordance with our retention schedule, except where we must retain data for legal or regulatory reasons.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Data portability
- Withdraw consent where processing is based on consent
- Lodge a complaint with a supervisory authority
To exercise these rights, please contact us via our Contact page.
7. Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.
8. International Transfers
Your data may be processed in jurisdictions outside your country of residence. Where we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions under applicable law.
9. Cookies
Our website may use cookies and similar technologies to improve functionality, analyse usage, and personalise content. You can control cookie preferences through your browser settings.
10. Children
Our services are intended for students and academic users. If we become aware that we have collected personal data from a child under the applicable minimum age without appropriate consent, we will take steps to delete that information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or through our website. We encourage you to review this policy periodically.
12. Contact
For questions about this Privacy Policy or to exercise your rights, please contact us via our Contact page.